Samantha Coffeey
Manager of the Annual Fund, St. Lawrence Health Foundation
Working with Donor Database Experts has been a game-changer for the St. Lawrence Health Foundation. Our foundation is small but mighty. Our Executive Director realized that she needed strong database support, especially as we entered a fundraising campaign. We’ve been working with Donor Database Experts for around four years and their expertise has been invaluable every step of the way.
One of the biggest reasons we sought out Donor Database Experts was to ensure that our gift entry process was seamless, especially with the complexities of campaign gifts. They’ve been instrumental in managing our database and guiding us through the nuances of Raiser’s Edge. They provided excellent training, were always available to answer questions, and made sure my transition to this new software was smooth and efficient.
Our experience has been fantastic with them. They're very responsive, they understand fundraising and not just database management. They've taught me things about fundraising that I didn't know. I would absolutely recommend them.
During my maternity leave, Donor Database Experts stepped in and took over the gift entry process, ensuring that everything ran smoothly while I was away. They’re not just a vendor – they are part of our team, and that level of support is incredibly reassuring.
Now, as we’re midway through our campaign, our designated account manager from Donor Database Experts has been an amazing resource. She keeps our campaign dashboard up to date, making sure we can report our progress accurately and efficiently. Their knowledge of fundraising best practices has been invaluable—not just for data management but for helping us identify potential major donors.
I’ve worked with a variety of databases and consultants throughout my career, but what sets DDX apart is their deep understanding of both database management and fundraising. They’re not just technical experts—they understand the strategic side of fundraising and have even taught me new things about the process. I can’t overstate how helpful they’ve been throughout our campaign.
If you’re looking for a partner who is responsive, professional, and genuinely understands the needs of fundraising organizations, I wholeheartedly recommend Donor Database Experts. Their expertise has been crucial to the success of our campaign, and I’m confident they can do the same for others.
