RozeLyn Beck
Chief Relationship Officer, Commemorative Air Force
Our organization began working with Donor Database Experts in 2021, as we were preparing for a database conversion. Initially, we signed contracts to move forward with implementing a membership tracking software. The DDX consultants working with us immediately brought up important concerns about the conversion to that database. They were incredibly transparent that they would not have recommended that change, and strongly advised against moving forward with the conversion. Their honesty and willingness to prioritize our best interests over simply fulfilling the contract were exactly what we needed.
Our data had become increasingly complicated over the years, as our organization had worked with Raiser’s Edge without truly understanding its full capabilities. When my database manager left, we tried to bring on a replacement, but unfortunately, that didn’t work out. At that point, Donor Database Experts stepped in and took over the management of our database entirely.
For the past two years, the team has been our go-to consultants, providing hands-on support with our database management. What sets DDX apart from their competitors is their ability to manage complex situations with expertise and thoroughness. Our organization is particularly complicated. We didn’t have Standard Operating Procedures (SOPs) in place, and training was minimal. Donor Database Experts helped us tackle these challenges step by step, starting with understanding our current processes and then implementing a structured plan for training and data cleanup.
The expertise that they have is just amazing. The thoroughness that they apply is incredibly strong. I have a lot of confidence whenever they're working on something.
They spent a week on-site for in-person training, helping our team get a better grasp on the systems we were using and implementing processes that we could follow moving forward. Over time, the foundation DDX helped us lay has begun to take shape. We’re still working through some areas, but we’ve definitely moved from disjointed chaos to a more structured, organized system.
Another area where Donor Database Experts truly shines is in crisis management. One memorable instance was the day before a major fundraising event. Just as I thought everything was ready, Blackbaud made major site changes, locking me out of the system. I had no access to the table assignments or attendance lists. I reached out to them in a panic, not sure if they’d respond in time because it was outside of business hours. To my surprise, they responded promptly the next morning and immediately began troubleshooting. Our consultant worked tirelessly to find a workaround, getting me back into the system just in time. That’s the level of dedication and problem-solving we can always count on from Donor Database Experts. Without their quick thinking, our event would have been a jumbled mess.
Donor Database Experts always go above and beyond, balancing multiple client needs while always treating us as a priority. They stay ahead of the curve, constantly learning and adapting to new updates and changes, ensuring that we never fall behind.
If we hadn’t partnered with DDX when we did, I can’t even imagine where we would be right now. Their expertise has helped us clean up years of data chaos, implement better processes, and navigate some very difficult situations. They’re not just consultants—they’re part of our team, and I trust them completely. I would highly recommend Donor Database Experts to any organization looking for database management and fundraising support. They are truly the best in the business.
